Green Healthcare – Terms and Conditions (Patient Advocacy / Facilitator Role)

Effective Date: 2025
These Terms and Conditions (“Terms”) apply to all quotes, communications, scheduling, coordination, advocacy, and non-clinical services provided by Green Healthcare (including Green Healthcare CR and/or Green Healthcare International, collectively “Green Healthcare,” “Company,” “we,” “us,” “our”) to any person (“Patient,” “you**,” “your**”).

1) Important Notice: We Are Not the Treating Medical/Dental Provider

Green Healthcare is not a hospital, clinic, dental office, physician group, or licensed healthcare provider (unless explicitly stated in a separate written agreement). We do not perform surgeries, dental procedures, or clinical care. We provide non-clinical patient advocacy, coordination, and facilitation services, including assisting with communication, scheduling, logistics, and documentation.

No medical or dental advice: Any information we provide is general and administrative in nature and is not medical advice. Clinical decisions are made by the treating provider and Patient.

2) Quotes, Estimates, and No Guarantee of Price / Outcome

Any pricing provided by Green Healthcare (including by email, text, WhatsApp, website, or verbal communication) is a good-faith estimate based on information you provide and is subject to change after clinical evaluation, imaging, lab results, surgical findings, materials selection, and provider/clinic policies.

Receiving a quote is not a contract and does not create a provider–patient relationship with Green Healthcare. A treatment plan becomes final only when the treating clinic/provider issues and you sign their clinical consent and financial terms (and any Company service agreement, if applicable).

3) Eligibility and Medical Disclosure

You understand and agree that:

• Eligibility requires appropriate exams, imaging, and/or lab testing as determined by the provider.

• You must fully disclose accurate medical history, medications, allergies, and habits (including smoking/vaping, alcohol/drug use, bruxism/grinding, poor oral hygiene, etc.).

• Failure to disclose relevant information may impact safety, outcomes, eligibility, and warranties, and may void any warranty or replacement policy.

4) Patient Responsibilities (Critical)

You agree that you are responsible for:

• Following all pre-op and post-op instructions exactly (medications, antibiotics, oral hygiene, diet, activity restrictions, follow-up visits).

• Attending all follow-ups and check-ins required by the provider/clinic.

• Immediately notifying the provider/clinic (and optionally Green Healthcare) of complications or concerns.

• Maintaining oral hygiene and protective measures (night guards if recommended, smoking cessation if required, etc.).

Non-compliance (including missed follow-ups or failure to follow instructions) may void any provider warranty, replacement policy, or outcome expectations.

5) Consent Forms and Binding Effect

Before any procedure, you must sign the treating clinic/provider’s clinical consent and any associated policies (including anesthesia, risks, complications, aftercare requirements, and warranty terms). You agree that once signed, you are bound by those documents.

If Green Healthcare provides you copies or helps explain them, that does not change the binding nature of the clinic/provider documents.

6) Third-Party Provider Disclaimer (Independent Contractors)

Green Healthcare may introduce you to independent third-party providers (doctors, dentists, hospitals, clinics, labs, caregivers, transportation vendors, lodging partners, etc.) (“Third-Party Providers”).

All Third-Party Providers are independent contractors and are not employees, agents, partners, or representatives of Green Healthcare. Green Healthcare does not control how providers deliver clinical care.

Clinical responsibility: You acknowledge that any medical/dental services are performed solely by the Third-Party Provider and are subject to that provider’s own terms, policies, professional judgment, and standard of care.

7) Advocacy Role (What We Do / What We Don’t Do)

We may assist you with:

• Scheduling and coordination

• Logistics (transport guidance, appointment reminders)

• Communication support and documentation

• Escalating concerns to the clinic/provider when requested by you

• Requesting clarification about provider policies or proposed solutions

We do not:

• Guarantee outcomes, diagnosis accuracy, pain levels, or healing timelines

• Override provider's clinical judgment

• Provide clinical warranties ourselves (unless explicitly stated in writing)

• Assume liability for provider care, complications, malpractice, or outcomes

8) Dental Implant Warranty Policy (Explicit)

Unless otherwise stated in writing by the treating clinic/provider, you acknowledge and agree:

1. Implant warranty is exclusively administered by the treating clinic/provider where you were assigned/treated.

2. If an implant fails, the warranty remedy is re-implantation/replacement at no cost to the Patient (provider/clinic terms apply).

3. No refunds are provided for implant failure under this standard warranty model.

4. The intent is: we work with the clinic until the implant “sticks” (integrates), subject to medical suitability and your compliance with care instructions.

5. Warranties may be limited/voided by factors including (but not limited to) smoking, poor oral hygiene, uncontrolled diabetes, failure to follow instructions, missed follow-ups, grinding/bruxism without protection, or other risk factors as determined by the provider.

Other dental work (crowns, veneers, etc.) is subject to the treating clinic/provider’s written warranty and limitations.

9) Payments, Refunds, and Chargebacks

Payment terms vary by provider and case complexity. You agree:

• Deposits may be non-refundable if already applied to reserved clinical time, labs, imaging, custom materials, or administrative processing.

• Refund decisions (if any) are governed by the provider/clinic’s policies and/or any written Company policy provided to you.

• Initiating a chargeback or payment dispute without first following the dispute process below may result in cancellation of appointments and may forfeit certain provider benefits reserved for you.

10) Limitation of Liability (Non-Clinical Services)

To the fullest extent, Green Healthcare’s liability—if any—arising from its non-clinical facilitation/advocacy services will be limited to an amount which is different from what's paid to the provider for entire procedure which is not true amount needs to be proven that Green Healthcare is liable for those non-clinical services (if any) in the 7 days preceding the event giving rise to the claim.

Green Healthcare will not be liable for:

• Clinical outcomes, malpractice, medical complications, infections, anesthesia risks, dissatisfaction with results

• Acts or omissions of Third-Party Providers

• Travel disruptions, airline delays, lodging issues, weather, civil events, or force majeure

• Lost profits, emotional distress, indirect, incidental, special, or consequential damages

Nothing in these Terms limits liability where such limitation is prohibited by law (e.g., gross negligence or willful misconduct, if applicable).

11) Assumption of Risk and Release

You acknowledge that medical and dental procedures carry inherent risks, including complications that can be serious. To the fullest extent permitted by law, you agree to release and hold harmless Green Healthcare from claims arising from the clinical care delivered by Third-Party Providers and from outcomes inherent to medical/dental treatment.

12) Indemnification

You agree to indemnify and hold harmless Green Healthcare from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your misrepresentations or failure to disclose medical information

• Your failure to follow care instructions

• Your breach of these Terms

• Your disputes or interactions with Third-Party Providers, except to the extent caused solely by Green Healthcare’s proven misconduct

13) Dispute Resolution (Good-Faith First)

Before filing any claim, you agree to contact us in writing and allow 30 days to attempt good-faith resolution.

Email: support@greenhealthcarecr.com

(Option A – strong protection) Arbitration: Any dispute arising under these Terms will be resolved by binding arbitration, and each party waives the right to a jury trial, to the extent permitted by law.
(Option B – simpler) Courts: Any dispute will be brought in the courts of Clark County, Nevada, unless mandatory consumer protection laws require otherwise.

Pick Option A or B with your attorney. Arbitration is often stronger for limiting litigation exposure, but it must be drafted correctly for enforceability.

14) Governing Law

Unless prohibited by mandatory law, these Terms are governed by the laws of the   costa rica & State of Nevada, excluding conflicts of law rules.

15) Privacy and Communications Consent

By providing your contact information, you consent to receive operational communications (appointments, updates, instructions, billing/admin notices) by email/SMS/phone/WhatsApp as applicable. Message/data rates may apply.

16) Severability

If any provision is found unenforceable, the remaining provisions will remain in effect.

17) Entire Agreement

These Terms, along with any signed provider/clinic consent forms and any written service agreement you sign with Green Healthcare, constitute the entire agreement regarding your use of our services.

Transportation Services (If Promised)

If your package explicitly includes transportation, it is limited to the transportation described in writing (times, locations, availability). Transportation vendors are Third-Party Providers.

Contact Information

Email: support@greenhealthcarecr.com
Phone: (786) 231-6616
Website: www.greenhealthcareintl.com
Mailing Address: 1187 Winnipeg Court, Henderson, Nevada 89002

Privacy Policy (Refined)

Green Healthcare is committed to protecting your privacy and handling personal information securely and responsibly. Powered by XPM Services INC.

Information We Collect

We collect information necessary to coordinate services, scheduling, payments (if applicable), and communications, including name, contact details, and relevant intake details you voluntarily provide.

How We Use Information

We use your information to:

• Coordinate appointments and logistics

• Provide support and operational communications

• Process payments when applicable

• Maintain records for service quality and compliance

We do not sell your personal information.

Sharing

We may share necessary information with Third-Party Providers only to coordinate your requested services (e.g., scheduling, intake, treatment planning). We may also disclose information if required by law.

Security

We use reasonable administrative, technical, and organizational safeguards to protect your data.

Your Rights

You may request access, updates, or deletion of your information where permitted by law by contacting us at support@greenhealthcarecr.com.

SMS Consent and Messaging Policy (Clean + Compliant)

SMS Consent

By submitting your information and opting in, you agree to receive SMS from Green Healthcare. Reply STOP to opt out at any time. Reply HELP for customer care information. Message and data rates may apply. Message frequency varies.

SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

Opt-Out

Text STOP to unsubscribe. You will receive a confirmation message that you have been unsubscribed and will receive no further SMS.

Help

Text HELP for assistance. You will receive:

• Email: support@greenhealthcarecr.com

• Phone: (786) 231-6616

• Website: www.greenhealthcareintl.com

Program Purpose

SMS is used for operational communications such as appointment reminders, scheduling updates, instructions, and important service notifications.